FREQUENTLY ASKED QUESTIONS
What to do If I Want to return or exchange an item Purchased from Faconn?
Ques: Where you have to contact?
Answer: You can contact us either at firstname.lastname@example.org or +91-9999899504 with your order number.
Ques: After how many days you can request to return or exchange your product?
Answer: You have to contact us within the time span of five days from its delivery.
Ques: In what conditions return or exchange will not be accepted?
Answer: Returns will not be accepted under the following circumstances:
- Product is used or damaged
- If the request is lodged after 5 days
- Product is not in its original condition
- MRP, Serial Number, Barcode, or any other important information erased/changed from the product.
Ques: What all you have to mail us?
Answer: You have to mail at email@example.com along with the request to return or exchange, provide us with the invoice and an image of the product.
Ques: How to send back the product to Faconn?
Answer: As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely as damaged products will not be entertained.
Ques: At what time you can call us?
Answer: We will answer your queries from 11AM to 6PM.