/Policies
Policies2017-09-30T18:50:06+00:00

FACONN POLICY

  1. Though the probability is minute but, in case you received a tempered product, request for a refund or cancellation within 2 days of its delivery.
  2. Products sold on promotional basis will not be returned
  3. A person can exchange their product with other product having equivalent or more value than the purchased product. Exchange of products can only be done in case of manufacturing defect. Exchange is not valid on electrical appliances and tools.
  4. The online refund procedure will be initiated within 48 hours once we receive our product. Once initiated, the amount will reflect in your Faconn account as Faconn Coupon points which can be used for future purchase.
  5. The Online refund of shipping and COD charges is not applicable.
  6. The authority of rules and regulations lies in the hands of management and their decision will be final.

Return/Exchange Policy:

At Faconn, one needs not to worry about the return as we offer very friendly Return Policy. One can lodge a return or exchange request within the time span of 5 days from its delivery.

Just follow these steps and there you go:

  1. Contact our support team at sayhi@52.66.106.172 within 5 days of its delivery
  2. Write us the reason why you want to exchange or return the product. However, Returns will not be accepted under the following circumstances :
    1. Product is used or damaged
    2. If the request is lodged after 5 days
    3. Product is not in its original condition
    4. MRP, Serial Number, Barcode, or any other important information erased/changed from the product.
  3. Along with the request to return or exchange, provide us with the invoice and an image of the product.
  4. As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely as damaged products will not be entertained.

 Please courier the product(s) to us at the address mentioned below:

FACONN : E-1/74, Sector-7, Rohini, Delhi - 110085

SHIPPING POLICY:

All the orders will be delivered at your doorstep within 4-7 business days. We assure our customers to experience a hassle free online shipping. We take care of all parameters that ensure your order reaches you in a sound state. We aim at providing the facility at every spot under the geographical boundaries of our nation. We have free shipping on orders above Rs. 599/-. Cash on delivery is not available for now and is currently under process.

CANCELLATION POLICY:

  1. In order to cancel an order, kindly write us to our customer care team at sayhi@52.66.106.172
  2. In case u have cancelled the product but still gets its delivery, Kindly do not accept the delivery otherwise it will be considered sold.
  3. The refund procedure will be initiated within 2-4 business days. Once initiated, the amount will reflect in your Faconn account as Faconn Coupon points which can be used for future purchases.
  4. Cancellation charges may apply.